About Your Virtual Assistant
My name is Katrina Zeller; owner of Virtual Office Options, and I am a virtual administrative assistant.
I provide office support to your business via email, fax, phone and mail. I have an extensive general office / administrative / customer service background combined with strong communication skills, so if office support/assistance is what you need, you are looking in the right direction. Please note that the tasks mentioned in my resume below are just examples of what I have done, not what I am limited to do, so feel free to inquire about any project you have in mind.
I am currently seeking a stable, remote position with two or three more clients averaging 10 to 15 hours each week where I can utilize and apply the skills I possess as an administrative assistant, proceed to gain further knowledge of such functions and continue to grow my business by helping my clients grow their businesses.
·
Recognized
at work for will and effort to accomplish tasks
·
A
hard worker with an extensive administrative / customer service background
combined with strong communication skills
·
Have
shipping and inventory experience
·
Possess
knowledge of financing / accounting functions such as invoicing and issuing
credit documentation
·
Have
experience processing sales/service quotes and orders
·
Have
clinical / medical billing experience
·
Have
experience with collections
·
Can
type approximately 55 -
60 wpm
· Can grasp new concepts easily and efficiently and pay excellent attention to detail
Proficient in Microsoft Word, Excel and Outlook, Macola Database, ADP Database, Meditech Database, Quickbooks (Online and 2006 Standard / Simple Start Edition), PBNext (Virtual PBX), SalesJunction (Hosted CRM/SFA Database), Zoho.com (Hosted CRM Database), Avery Design Pro Software, ArcSoft PhotoImpression 2000 Software, PeopleWare Pro Software and GroupWise and have worked with Microsoft Access and PowerPoint briefly. I have also worked with file sharing programs such as Box.net and XDrive.com.
Education
Currently
taking courses for an Associates Degree in Psychology, Ashworth College
Diploma,
High Plains HS, Thornton, CO
Work
History
Virtual
Office Options
March
2006 – Present
Responsibilities
include:
·
Processing
sales orders and creating quotes for multiple clients
·
Bookkeeping
– A/P and A/R for multiple clients using Quickbooks Online
·
Creating
and updating standard operating procedures for multiple clients
·
Handling
multiple phone lines and taking messages for several clients
·
Scheduling
and attending conference calls / meetings and taking minutes for multiple
clients
·
Creating
various spreadsheets for multiple clients
·
Data
entry using several hosted databases for multiple clients
·
Case
Management for multiple clients
·
Reviewing
resumes and interviewing candidates for multiple positions for several clients
·
Supervising
/Training new hires to use multiple databases for several clients
May
2004 – August 2004
(Temporary
position for Bioterrorism & Training Without Borders Conferences)
Responsibilities
include:
·
Assisting
conference coordinator and providing administrative support to all staff
·
Scheduling
conference planning meetings and taking minutes
·
Receiving
and entering instructor abstracts, conference agendas, location schedules and
registration forms into the database for conferences
·
Researching
exhibitor information for conferences
·
Managing
Registration / Information desk at conferences
·
Designing
program guides, signage, compact disc labels, speaker portfolio labels,
miscellaneous spreadsheets and templates for conferences
·
Assisting
event participants / instructors with travel arrangements / accommodations
·
Handling
inbound / outbound calls, filing, faxing and data entry
December
2003 – May 2004
Responsibilities
include:
·
Preparing
and logging daily deposits / Balancing cash drawer daily
·
Coding
A/P invoices and entering them into database
·
Reconciling
A/P invoices with A/P statements and managing all A/P reports
·
Typing
and mailing A/P checks
·
Receiving,
processing and logging A/R payments
·
Covering
for receptionist / Handling multiple phone lines
·
Creating
and mailing letters to customers with past due accounts / Turning past due
accounts over to collections
·
Creating
various spreadsheets, filing and faxing
April
2002 – Jan 2003
Responsibilities
include:
·
Processing
sales orders and creating quotes
·
Creating
various spreadsheets for the branch manager
·
Creating
and updating inventory spreadsheets for sales representatives and customers
·
Processing
and updating product usage and current pricing reports monthly for the branch
manager and aging reports weekly for the sales representatives
·
Marketing
projects
·
Processing
credit applications for customers
·
Contacting
freight forwarders for price quotes
·
Preparing
airway bills; manually and online
·
Adding
freight charges to sales orders
·
Handling
multiple phone lines and taking messages (includes text messaging online)
·
Filing
and faxing
May
2000 – Jan 2002
Responsibilities
include:
·
Preparing
airway bills, commercial invoices, shipper’s declarations and address labels
·
Selecting
both sales and service orders for billing and creating invoices for customers
· Covering for the receptionist and the accountant in their absence. This includes posting the status for both Accounts Payable and Accounts Receivable, answering multiple phone lines
at the front desk and mail room duties
·
Preparing/creating
step by step procedures for other co-workers and/or departments to insure given
tasks are completed efficiently without confusion
·
Updating
database with pricing and contact information, customer addresses, and tax codes
·
Entering
quotes into the database and processing sales orders
·
Handling
customer calls for sales, service and shipping departments
·
“Trouble-shooting”
and training responsibilities
· Processing requisitions for sales and service departments
·
Filing
and faxing
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